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Unable to listen to Voicemail on Connect App

Contributor

Unable to listen to Voicemail on Connect App

I have had this issue for a while now and no one seems to be able to resolve it:

 

I cannot retrieve my voicemails on the iPhone app.  The caller id is spotty too, sometimes it work, but more often than not it does not.

 

I have tried uninstalling and reinstalling the app many times.  I called customer service and the ensure me my account is set up correctly.

 

When I go into notifications, I cannot even turn the function on to eget my voicemails in the app.  I am sure this is the issue, but why would I not be able to turn the function on?

 

I notice something in the "my Account" app too, when I look under "Voice", there are what appears to be two phone's "listed" there.  One is "Arris Interactive, L.L.C", with a blank serial number and the other is "Cisco" with a serial number listed there.  Could this be causing the problem?

 

Any help is apprectiated.  I really feel this is an issue on the Comcast setup end, but they ensure me it is all set up correctly, but I cannot turn that function on and it does say under that option : "You must be an autorized XFINITY Voice sunbscriber in order to receive voice mail notifications".  I am a voice subscriber, I know so because I pay for it every month, so I would like to be able to use my features.

 

Thanks,

Ben

New Poster

Re: Unable to listen to Voicemail on Connect App

I agree, I am too a paying customer & this service SUCKS!