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Unable to access VM via Web

Regular Visitor

Unable to access VM via Web

I'm a new Internet and voice customer. When callers leave me VM, I can hear the stutter tone and access the messages by dialing *99. When I go to the Comcast site and sign in, there's a red, message waiting count showing. But when I navigate to the voice tab, a voice mail link shows briefly on the left menu and disappears. This leaves me only with the ability to see, missed, answered and placed calls. I've opened 3 support tickets with Comcast but have no resolution. Last time they dropped and recreated my VM box but still no improvement. I see others on here with the same issue so it appears systemic. More info, I am trying to access the VM from a pc running chrome browser. Can a Comcast employee on this board please help me out? I just want to be able to use the features I thought I purchased. Also, the VM doesn't show up through the xfinity connect app for Android either. Thanks, Mark
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Service Expert

Re: Unable to access VM via Web


Mcs619 wrote:
I'm a new Internet and voice customer. When callers leave me VM, I can hear the stutter tone and access the messages by dialing *99. When I go to the Comcast site and sign in, there's a red, message waiting count showing. But when I navigate to the voice tab, a voice mail link shows briefly on the left menu and disappears. This leaves me only with the ability to see, missed, answered and placed calls. I've opened 3 support tickets with Comcast but have no resolution. Last time they dropped and recreated my VM box but still no improvement. I see others on here with the same issue so it appears systemic. More info, I am trying to access the VM from a pc running chrome browser. Can a Comcast employee on this board please help me out? I just want to be able to use the features I thought I purchased. Also, the VM doesn't show up through the xfinity connect app for Android either. Thanks, Mark

Send a PM ( private message ) to ComcastFrancisc .....  just start entering the name in the TO: of the PM and it should populate it when you get closer to the spelling of Franc

 

-=Ray=-




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Frequent Visitor

Re: Unable to access VM via Web

I have the Same problem since May 2016.  https://vm.connect.comcast.net/OptimusUI/voiceapp/  or https://vm.connect.comcast.net/  and Google App.   A Private Message to ComcastFrancisc...    Send a PM via from my cell phone # or pm from Comcast pm service Text?   I don't understand.   When I do *99 on my home phone there are 2 vm but on website and app nothing.

 

JJT

Service Expert

Re: Unable to access VM via Web


JohnnyJT wrote:

I have the Same problem since May 2016.  https://vm.connect.comcast.net/OptimusUI/voiceapp/  or https://vm.connect.comcast.net/  and Google App.   A Private Message to ComcastFrancisc...    Send a PM via from my cell phone # or pm from Comcast pm service Text?   I don't understand.   When I do *99 on my home phone there are 2 vm but on website and app nothing.

 

JJT


You jumped onto a thread from 2015.  FrancisC is no longer with the support side of Comcast.  Suggest you send a PM to ComcastZach using the PM system from within these forums.  Look for the grey envelope next to your username top, right hand side of the page.  Good luck.




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Official Employee

Re: Unable to access VM via Web

Hi JohnnyJT, I apologize for your problems trying to view your Voicemails online. If you are still experiencing issues please respond to my private message and I can further assist.

 

Thank you




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Official Employee

Re: Unable to access VM via Web

Hi JohnnyJT, thank you for working with me via private message and glad we were able to get your Voicemail and call logs working online by me correcting codes on my system.  If you have any questions or concerns in the future please let me know.

 

Thank you




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Official Employee

Re: Unable to access VM via Web

Hi JohnnyJT, Thank you for working with me via private message and even through it took a little longer than anticipated, glad that by correcting the voicemail rate code everything is now working.

 

Thank you for your time!




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