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Unable to Call Out Using Home Phone

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Unable to Call Out Using Home Phone

I can access voice mails, see them online and on my cell phone.  I can receive calls from home through my cell phone and call using my cell phone, but CANNOT make calls from home phone.  

 

How can my young son call 911, for example, from the home phone? 

 

I'm not sure if my phone is malfunctioning or what is happening?  Is this normal, or should I call a technician to come out and look at my home phone system.

 

Thanks.