Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,637,884

members

17

online now

1,815,639

discussions

Back to Top

Turning off voice mail

SOLVED
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 18
39,287 Views

How can I turn off voice mail on one of my phone lines?

17 REPLIES
Posted by
Silver Problem Solver

Message 2 of 18
43,108 Views
Solution

Have to call in to 1 800 Comcast, to switch it off

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Message 3 of 18
39,268 Views

I am completely confused. All I want is to turn off Voice Mail. Tell me how to do it without any more rigamarole.

 

Posted by
Silver Problem Solver

Message 4 of 18
39,252 Views

Only Comcast can disable your Voicemail. You can change the number of rings, before it picks up by visiting your Xfinity Connect Email, click on preferences, click voice and then call forwarding and rings.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 5 of 18
39,027 Views

I want to turn off my voice mail, in order to receive fax I need voice mail off, what do I have to do? 

Posted by
Silver Problem Solver

Message 6 of 18
39,021 Views

Call 1 800 Comcast

Posted by
Visitor
Message 7 of 18
31,524 Views

You DO NOT have to turn voicemail off to receive faxes. Go into Administrative Options for your voicemail account and set the number of rings to be more than the number of rings you have set for auto answer on your fax machine. If your fax machine picks up after 4 rings, set voicemail to pick up after 10 rings. In this manner, your fax will always answer before voicemail. Viola!

Posted by
Visitor
Message 8 of 18
31,520 Views

So, does this really work?? All I have to do is set my voice rings to more than my fax answer rings??

Posted by
Visitor
Message 9 of 18
31,492 Views

That's how I have mine set up and it works like a charm. The only time someone will be sent to voicemail is when they send a fax while your fax machine is already busy receiving another fax. In that case, the new call rolls straight to voicemail but the sender's fax machine won't register the fax as having been received so their machine should automatically try again later. 

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 10 of 18
23,956 Views

I have not decided yet, but I would also like to know how to turn off or back on, on voicemail. Since my cordless home phone set has it own answering system. Others at home might want to use the cordless phone set's base to listen to message and not Comcast voice mail.

Posted by
Service Expert

Message 11 of 18
23,912 Views

syndicate wrote:

I have not decided yet, but I would also like to know how to turn off or back on, on voicemail. Since my cordless home phone set has it own answering system. Others at home might want to use the cordless phone set's base to listen to message and not Comcast voice mail.


Go to your preferences and set the number of rings HIGHER than the number of rings for your Cordless home system.....

In this fashion, the HOME set will pick up and save the voicemails there and the Comcast system will never record the calls because your home system picked up first...

 

If you want to change this later, go back in and reverse what you did....   make Comcast rings smaller than the HOME system...  then voicemails will go to your COMcast Voicemail system....

 

Good luck!

-=Ray=-




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Silver Problem Solver

Message 12 of 18
23,893 Views

Ray,

 

The one caveat to that is, if somone calls while you are on a call and you ignore it, it will go to Comcast V/mail.

 

Cheers,

Ray Smiley Happy

Posted by
Connection Expert

Message 13 of 18
23,667 Views

 

ATTENTION 

 

 

 

Posted by
Connection Expert

Message 14 of 18
23,665 Views

Re-visit message number 2 above.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Service Expert

Message 15 of 18
23,565 Views

Paraniod wrote:

Ray,

 

The one caveat to that is, if somone calls while you are on a call and you ignore it, it will go to Comcast V/mail.

 

Cheers,

Ray Smiley Happy


True....   but then again, I have all my calls forwarded to my cellphone and also have Voice to Text sent to one of my active email accounts I monitor all the time...   I' have pretty much covered all my bases....   just hoping others can follow along... and be happy-happy-happy !!!

 

-=Ray=-




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 16 of 18
20,917 Views

The only way to turn off the voice mail is to have Comcast do it for you. With AT&T I was able to do that myself. 

 

Comcast technology leaves something to be desired.

Posted by
Valued Contributor

Message 17 of 18
20,874 Views

When I first got Comcast Voice, I asked to have the Voicemail turned off and was told that it cannot be turned off.  I ended up setting the number of rings to the max value, and I get what I want (most of the time).  Most people hang up before exceeding 10 rings, but occasionally someone will leave a message on the Comcast Voicemail.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 18 of 18
20,842 Views

A good suggestion. Thank you.