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Trying to set up X1 voicemail on the telephone

Regular Visitor

Trying to set up X1 voicemail on the telephone

Attempted to set up a pin# for my voice mail on the telephone. Now when i access voice mail it 

dials my pin # & i get a busy signal. Any help to correct this would be greatly appreciated.

 

Service Expert

Re: Trying to set up X1 voicemail on the telephone


goddessjf wrote:

Attempted to set up a pin# for my voice mail on the telephone. Now when i access voice mail it 

dials my pin # & i get a busy signal. Any help to correct this would be greatly appreciated.

 


Please refer to this:  http://customer.xfinity.com/help-and-support/phone/change-your-security-pin/

 

And this:  http://customer.xfinity.com/help-and-support/phone/setting-up-voicemail/

 

-=Ray=-



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Regular Visitor

Re: Trying to set up X1 voicemail on the telephone

thanks but i already went there. I contacted Comcast it seems the problem is with my answering

machine interferring with the set up, evidently you can't use both.

Service Expert

Re: Trying to set up X1 voicemail on the telephone


goddessjf wrote:

thanks but i already went there. I contacted Comcast it seems the problem is with my answering

machine interferring with the set up, evidently you can't use both.


Well, yes you can, but you would need to set up your personal answering machine to answer BEFORE the Comcast VM will set to answer... thereby only using your personal unit and not using Comcast's VM system....  It does work!

 

-=Ray=-




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Regular Visitor

Re: Trying to set up X1 voicemail on the telephone

Thanks Ray I appreciate the Help.