Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,785,097

members

64

online now

1,935,871

discussions

Top

Trying to disable features

New Poster

Trying to disable features

I need voicemail, call waiting and call forwarding disabled on my account for my work-from-home job. I spoke to a chat rep several days ago and asked him to do that. He said he did, and that it could take up to 24 hours to take effect.

I spoke to another chat rep yesterday to confirm that the features had been removed, and he said they had.

However, today I called my husband's cell phone from the home phone, and then tried to call the home phone with my own cell phone. I did not get a voice mail, but the call on the home phone did beep with call waiting. Does it actually just take longer than 24 hours to take effect, or did they not disable these features for me? Is even possible to disable call waiting?

Trying to avoid having to call and ask for a supervisor, hoping someone may have dealt with this before.
Service Expert

Re: Trying to disable features


Mfinch20 wrote:
I need voicemail, call waiting and call forwarding disabled on my account for my work-from-home job. I spoke to a chat rep several days ago and asked him to do that. He said he did, and that it could take up to 24 hours to take effect.

I spoke to another chat rep yesterday to confirm that the features had been removed, and he said they had.

However, today I called my husband's cell phone from the home phone, and then tried to call the home phone with my own cell phone. I did not get a voice mail, but the call on the home phone did beep with call waiting. Does it actually just take longer than 24 hours to take effect, or did they not disable these features for me? Is even possible to disable call waiting?

Trying to avoid having to call and ask for a supervisor, hoping someone may have dealt with this before.

To remove these features, call into Comcast at 1-800-266-2278 or 1-800-934-6489 and speak with a CSR about disabling and removing those features you are wanting to cancel.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon