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Trouble porting Verizon number to Xfinity

New Poster

Trouble porting Verizon number to Xfinity

Looking to go to Triple-play offering but Xfinity tells me I can't port my Verizon land line number that I've had for over a decade and still have at the same address.  Verizon says they don't see any reason why comcast can't port the number.  Anyone know what I can do?  the comcast customer service reps say they have no explanation as to why it won't port and encourage me to get a new number. 

Problem Solver

Re: Trouble porting Verizon number to Xfinity

I think that it has to do with E911 service.  If your address isn't in the same E911 subdivision as your phone number, somehow the software won't let you use that phone number.  It can't connect you to the correct 911 service in an emergency.  Probably Verizon and Comcast have somewhat different notions of what numbers can be at what address for this purpose.

New Poster

Re: Trouble porting Verizon number to Xfinity

Thanks for your response.