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Touch Tone Input Npt Working

New Poster

Touch Tone Input Npt Working

I seem to be haveing problems when dialing into IVR systems where I need to enter information via my dial pad. The IVR systems are not reveiving my dial pad tones so it is not working.

Gold Problem Solver

Re: Touch Tone Input Npt Working

The tones are generated by your phone, not by Comcast. Some handsets generate a very short tone even if you hold the button down for a long time. You might check that.