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Three phone # but only one on computer

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Message 1 of 8
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I have three phones with Comcast.  Two are supposed to be full service.   I called three times to see why I don't have access on the computer to the other two phone #'s.  Also asked that the caller id name be changed on one of the lines.  In addition there is no signal when I pick up one of the lines to notify of email message.

7 REPLIES
Posted by
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Message 2 of 8
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I meant to say voice mail in the last sentence. (No signal to notify me that there is a voice mail)

Posted by
Cable Expert

Message 3 of 8
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The Comcast Cares Team has been notified and will look into your issues.

 

Watch this post and your email for updates from the team next business week.




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Posted by
Problem Solver

Message 4 of 8
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-

 

We will look at the features on your telephone lines and reach out to you.




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Posted by
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Message 5 of 8
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Message 6 of 8
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All items are fixed - Thanks Comcast!

Posted by
Problem Solver

Message 7 of 8
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---

 

Thank you for letting us know your issue has been resolved.




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Thanks
-Keisha-
Posted by
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Message 8 of 8
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Well actually it still is not resolved.  While the Second # now shows on my online accout it says "voice mail is not available"  so I still cannot access my voicemail online for the second#.   And still no signal to indicate that there is a voicemail.