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Telephone number on screen when receiving a call..doesn't happen now.

New Poster

Telephone number on screen when receiving a call..doesn't happen now.

The visuaI telephone number isn't showing up now.  It worked until the last few weeks. I have reset the modem, but no avail. I may have to be be reprogrammed on the Comcast end.

Cable Expert

Re: Telephone number on screen when receiving a call..doesn't happen now.

Start by power cycling the cable box.  Unplug the box for 2 minutes and power it up again, test in 1 hour.

 

If that doesn't help, post back and it will be escalated.

 

Resetting the modem would not have any affect, the UCID on TV doens't route through the modem.




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