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Telephone not working properly.

Regular Visitor

Telephone not working properly.

We had a technician out a couple of weeks ago and he said he put an adapter on the phone line and it would fix the problem. While you are on the phone with your party, it sounds as though the two parties have put each other on hold. Neither party can hear the other one. This is a real problem when you are dealing with an insurance company and suddenly you can't hear what they say.

 

We have done the modem reset, etc., to no avail. We feel we do need the technician to come to the house again.

 

Can you put a work order on this for us or do we need to do something else? We would really like to get this repaired quickly as it is a business phone.

Service Expert

Re: Telephone not working properly.


bennycourtney wrote:

We had a technician out a couple of weeks ago and he said he put an adapter on the phone line and it would fix the problem. While you are on the phone with your party, it sounds as though the two parties have put each other on hold. Neither party can hear the other one. This is a real problem when you are dealing with an insurance company and suddenly you can't hear what they say.

 

We have done the modem reset, etc., to no avail. We feel we do need the technician to come to the house again.

 

Can you put a work order on this for us or do we need to do something else? We would really like to get this repaired quickly as it is a business phone.


You cannot request Tech visits via the forums.  If this is Business Class Service ( you stated a busines phone ) you should call into the Business Class CSR system.  If not business, call Comcast @ 1-800-266-2278 or 1-800-934-6489 and request the tech back onsite to fix whatever adaptor that was placed on your service.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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