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Telephone isn't ring

New Poster

Telephone isn't ring

phone number appears on tv but telephone isn't ringing, since an upgraded box was installed last week.no

Silver Problem Solver

Re: Telephone isn't ring

Hello,

Try resetting your etma that might work if not you will have to call comcast and perhaps need a tech visit.

Connection Expert

Re: Telephone isn't ring

To "reset" it,  use a pen tip, depress and hold in the recessed reset button on the rear for at least 30 seconds, then release. Now give it the time that it needs to fully re-synch with the system.




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Official Employee

Re: Telephone isn't ring

If it was just upgraded last week, is the tel1 solid or flashing and is the phone cord coming out of the modem in the tel 1 port in back?




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New Poster

Re: Telephone isn't ring

telephone doesn't ring since new modem connected last week.  Can call out but no calls come in.  Phone light for tel1 on modem solid - telephone connected to tel1 back of modem.

Official Employee

Re: Telephone isn't ring

Its not provisioned properly you'll have to call in to fix




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Regular Contributor

Re: Telephone isn't ring

When you call in, you should ask them if your modem is compatible with your account.