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Telephone glitch

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Telephone glitch

Sometimes the party calling cannot hear me when they call. This has been going on for 2 weeks now. I have replaced the batteries in my phone but it is happening more frequently on calls. I received a call about upgrading my modem- is this the reason I am having issues with my telephone service?
Service Expert

Re: Telephone glitch


Yigaf wrote:
Sometimes the party calling cannot hear me when they call. This has been going on for 2 weeks now. I have replaced the batteries in my phone but it is happening more frequently on calls. I received a call about upgrading my modem- is this the reason I am having issues with my telephone service?

 

Try this link first:  http://customer.xfinity.com/help-and-support/internet/power-cycling-your-modem/

 

If this fails to correct the issue, call into Comcast and speak with a CSR to get a TECH out to troubleshoot and make repairs.

 

 



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