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Tech support worthless!

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Tech support worthless!

so after being bounced around in chat. Being told the issue is resolved. Then being told its My PC. Then being told its the battery in the Modem. next it will be Underpanbts knomes from the pink forest!
 Basically no dial tone. and when you call the number it says it not in service. OH that because the battery isnt working in the modem.  HUNH? look im not tech but i know that its a issue that has nothing todo with my Modem er there modem.
This is not the first time either. When it was first installed the internet was on for all of 1 hour then the tech left. SHOCK it was no longer working and it said i didnt have a acct.  then it took them 1 week to finally understand that it was there end and they had to just push a button enter a few numbers of a serial of the modem and that was it. 10 seconds of work that took multiple calls chats and one canceld check.
  I dont know if there outsourced call centers but they are always We gurentee the problem is resolved and it never is.