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TV Cable Working - Phone & Internet Down

New Poster

TV Cable Working - Phone & Internet Down

My cable TV is working just fine after the outage, but my phone and internet is still down.  All my neighbors are up and running with cable/phone/internet.  I think the modem is shot as I'm not getting a power light on the modem.  Plus, I understand the cable TX does not use the modem while the phone & internet do.  Does this make sense?

 

Thanks! 

Cable Expert

Re: TV Cable Working - Phone & Internet Down

The first thing you should do when you have any HSI or CDV issues is to press the small indented reset  button on the eMTA telephony modem adapter.

 

You will need a toothpick or some poker to access the indented button.  If that doesn't help, report back with the status of the LED's on the eMTA, DS, US and other LED's.




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New Poster

Re: TV Cable Working - Phone & Internet Down

Thanks for the response and advice!  All LEDs are not lit or even flickering after the reset and after unplugging the modem for 10 minutes.  I think the modem is shot.

 

Thoughts?

 

A Comcast tech is scheduled to visit Monday afternoon.

 

Thanks again!

 

Wayne 

Cable Expert

Re: TV Cable Working - Phone & Internet Down

Thanks for the update and good luck getting your eMTA swapped out.




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