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TECHNICOLOR TC8305C is not providing caller id

Frequent Visitor

TECHNICOLOR TC8305C is not providing caller id

I'm not sure if this post should go here or the universal caller id section, but I think it's a hardware issue so i'll post this here. 

 

Problem: I just switched from an Arris TM402P to the TECHNICOLOR TC8305C gateway and my caller id has stopped working.

Troubleshooting steps:

I've reset the gateway probably 5-8 times.

I've chatted with comcast chat support that says my caller id is fine and had me reset the modem about 3 times.

I've isolated the line and just hooked up my phone directly to port 1 on the gateway but still no caller id. I can make an take calls but no caller id shows up.

 

Yes, caller id worked when I used my Arries TM402P

 

I'm scratching my head on this one...

 

Not sure what to do at the moment.

Cable Expert

Re: TECHNICOLOR TC8305C is not providing caller id

To get help, your best option is to contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com). You can also ask for help via Twitter (@ComcastCares), Facebook or the Comcast Direct Forum.




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Official Employee

Re: TECHNICOLOR TC8305C is not providing caller id

It can take up to 72 hours for caller ID to show up after a swap, and add another 72 every time a hit is sent to it.




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Frequent Visitor

Re: TECHNICOLOR TC8305C is not providing caller id


andrew.lindsay wrote:
It can take up to 72 hours for caller ID to show up after a swap, and add another 72 every time a hit is sent to it.

Thanks for letting me know, I wish a comcast rep could have told me that. I however decided I was better off with my Arris TM402P, and I've finally switched back to it.

Main reasons I've switched back:

1. My Arris TM402P has a battery, and I don't have to pay for one.

2. I actually see faster internet speeds than the gateway.

3. All my services work, no point in breaking it.

4. New is not always better.

5. I'm thinking about just buying my own EMTA instead of leasing it.

 

My next steps. Go to my local CS and return the new gateway. Then ask for a list from the CS on what EMTAs I can buy that are allowed for my location if any. 

Official Employee

Re: TECHNICOLOR TC8305C is not providing caller id

If you're keeping the 402 it isnt capable of blast speeds and above. Really you only have to worry about battery is when your power goes out but if your phone is electric with no battery the point is moot




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Cable Expert

Re: TECHNICOLOR TC8305C is not providing caller id

Also the Arris is an End of Life (EOL) device and needs to be replaced. http://mydeviceinfo.comcast.net/




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Regular Contributor

Re: TECHNICOLOR TC8305C is not providing caller id

You might ask Comcast if the gateway is compatible with your account because I had an issue with some of these gateways not being compatible with my account.  It has something to do with the CMA and IMS account types.  You might just need to ask for the right gateway or Comcast might might be able to change your account type.  This is just something to consider if you wanted to get another wireless gateway in the future.