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Switch Primary and Secondary phone numbers

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Switch Primary and Secondary phone numbers

we had an XFINITY phone number and an AT&T.  Recently we dropped AT&T service switching that number to replace the original Comcast number.

 

Phone works fine. But most of the apps are stuck looking at the original XFINITY VOIP number.

 

My Xfinity and My Account are stuck trying to answer the old phone number. 

How do I get what the Comcast website thinks is my secondary number to be my primary number.  That primary number is not in use any more.

 

Thanks

Service Expert

Re: Switch Primary and Secondary phone numbers


pmj47 wrote:

we had an XFINITY phone number and an AT&T.  Recently we dropped AT&T service switching that number to replace the original Comcast number.

 

Phone works fine. But most of the apps are stuck looking at the original XFINITY VOIP number.

 

My Xfinity and My Account are stuck trying to answer the old phone number. 

How do I get what the Comcast website thinks is my secondary number to be my primary number.  That primary number is not in use any more.

 

Thanks


Call into Comcast @ 1-800-266-2278 or 1-800-934-6489 and speak with a CSR about your request.  This cannot be done through the forums.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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