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Stutter tone even though I do not have voicemail

SOLVED
Posted by
Visitor
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Message 1 of 11
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We had a comcast representative disable our voicemail since we have an answering device on our home phone, but it continues to have a stutter tone.  Whenever the system is reset there is a flashing indicator saying that there is a vm from the phone company which I was able to get rid of with #, holding the button until it beeps, but the stutter tone won't go away.

10 REPLIES
Posted by
Service Expert

Message 2 of 11
589 Views

 

lfmaalouli,

 

Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Posted by
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Message 3 of 11
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Same problem with stutter and flashing on handsets.  Was told two weelks ago it was escalated but no solution as far as I can tell.

Posted by
Administrator

Message 4 of 11
542 Views

Hi lfmaalouli & DEWWED -- I can help with this stutter tone issue. I reviewed both of your accounts and support tickets have been opened for each of you. Our support team will work through this issue and contact you directly with a resolution. 




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Posted by
Administrator

Message 5 of 11
528 Views

Following up on this. Your support tickets are showing as resolved with voicemail now working. Can you each confirm this feature has been restored?




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Posted by
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Message 6 of 11
517 Views

Just verified I still have stutter tone and message with no mail in mailbox.

Posted by
Administrator

Message 7 of 11
465 Views
Solution

DEWWED -- I have reopened your support ticket since your issue is still present. 




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Posted by
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Message 8 of 11
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I noticed a call attempt today.  Not sure if it was you, but it was killed by your no more robo call system.

Posted by
Administrator

Message 9 of 11
383 Views

DEWWED -- Following up on this. Your support ticket shows this issue was worked through and resolved. Can you confirm stutter tone is now gone?




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Message 10 of 11
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Problem has been resolved.  Both sttter tone and message.

Posted by
Administrator

Message 11 of 11
322 Views

DEWWED -- Thank you for confirming. 




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