Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,787,066

members

50

online now

1,937,572

discussions

Top

Smartzone vmail listening on non-primary account

ANSWERED
Frequent Visitor

Smartzone vmail listening on non-primary account

Hi,

 

Is there a way to have smartzone show/play vmail for email accounts other than the primary email account? It works fine when I am logged into smartzone as my primary email account but when I log into one of my secondary email accounts it says its not subscribed to digital phone. Am I missing a setting somewhere or is this a deficiency in the system?

Accepted Solution

Re: Smartzone vmail listening on non-primary account

The non-primary account will be able to access voicemail in the future. This feature is on the smartzone roadmap.

View answer in context
Official Employee

Re: Smartzone vmail listening on non-primary account

The non-primary account will be able to access voicemail in the future. This feature is on the smartzone roadmap.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: Smartzone vmail listening on non-primary account

Thanks Zhou. I will patiently wait Smiley Happy
New Poster

Re: Smartzone vmail listening on non-primary account

This problem is listed as solved, but I cannot view the solution, and it doesn't work for me.  What do I need to do to have access as the non-primary acct?
Email Expert

Re: Smartzone vmail listening on non-primary account

It's "solved" in the sense that they received an explanation of why it doesn't work. When Comcast says "future", think months (at least), not weeks.



Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: Smartzone vmail listening on non-primary account

Would have been nice to know this before switching.  Don't think I should have to sign in to husband's acct to listen to voicemail....
Official Employee

Re: Smartzone vmail listening on non-primary account

The owner of the secondary account can access the voicemail through the Internet using telephone number and voice mail password. There are two ways to do it on www.comcast.net.

 

1) click on the email icon and then enter your email address and email password. You will see

"Sign in to the Digital Voice Center with your phone number & voice mail password."

 

2) click on the voice mail icon and then enter the telephone number and the voice mail password.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: Smartzone vmail listening on non-primary account

neither of those options is on my smartpage.  The only thing on the page for the voicemail tab is an advertisement for the service.  there is nowhere to sign in. 

From the main page, if I try to go to the voice mail first, it takes me directly to my email log-on 

Official Employee

Re: Smartzone vmail listening on non-primary account

Try http://digitalvoice.comcast.net, do you see the option of signing in with telephone number?



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Official Employee

Re: Smartzone vmail listening on non-primary account

SmartZone now allows secondary users to access voice mail.  Primary users need to grant access.  Here is an FAQ explaining how to do that.

 

http://customer.comcast.com/Pages/FAQViewer.aspx?seoid=grant-voice-access-to-secondary-accounts

 





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Email Expert

Re: Smartzone vmail listening on non-primary account

Clickable: http://customer.comcast.com/Pages/FAQViewer.aspx?seoid=grant-voice-access-to-secondary-accounts



Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon