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I just moved another phone number to Comcast. I am unable to get Voice mail or change preferences on this line. I am able to do this on the original line I have spoken to customer service 5 times to no avail. I am able to get voice mail on the phone.I would appreciate any help!
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So you ported over a 2nd line to Comcast CDV?
Call back and make sure they added the call features (which includes voice mail) to your second line. Call features is optional for 2nd lines and is normally about $10 a month more. In many markets a 2nd line is about $12 without the call features, and $22 with all the call features.
Call features is optional because many subs use the 2nd line for a fax machine and don't need the features.
Sorry for the inconvenience. We've added the missing attributes and it should be working now. Please let us know.
At my request COMCAST changed my phone number several months ago. With the old number Voice Mail worked fine with both using the phone and going online in SmartZone. With the new phone number Voice Mail still works fine with the phone but does not work in SmartZone. The SmartZone Voice-VoiceMail page displays "Voice Mail is not available but you can still access calls logs and calling management features in the call manager preferences". I did LiveChat and got bumped up several levels after each level failed to fix the problem. Engineering was supposed to call a month ago but never did. The problem sounds like one of the earlier posts here: the Digital Voice computers see my new number as suspended; probably the sales rep who changed my number failed to activate VocieMail on my new number. I really wish COMCAST would correct this. I also have a problem with Norton Security Suite which COMCAST and Norton/Symantec have failed to fix. I want to upgrade some COMCAST services but am unwilling to do this if COMCAST cannot fix my current problems.
The missing voicemail attribute has been added. Please let us know if it is working now.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.