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Several Issues

New Poster

Several Issues

I have been a TriplePlay customer for only a week. I have yet to get Caller ID on TV to work, Call Block does not work, and I have no online access to DVR2. It continuously says it is synching.

I have made NUMEROUS phone calls to Comcast and MANY chat sessions later with no resolution to my issues!! A couple of minor issues I was able to solve by Googling for an answer and finding such forums as this. I am almost confident there are more problems than I have listed but I am tending to lose track.

Thanks to anyone with a suggestion or remedy!

Silver Problem Solver

Re: Several Issues

Hello,

In regards to caller id try calling comcast 1-800 comcast and check to be sure they have your account coding for your caller id.

Service Expert

Re: Several Issues

Did you try to activate caller ID on the tv in the main menu/Interactive TV?




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New Poster

Re: Several Issues

My coding is correct and I do have Caller ID activated. I spent another lengthy time on the phone with Comcast last night and nothing is solved.

I had to help a friend with some Frontier problems he was having pertaining to transferring email from a suspended account to an active one and I was impressed with the service and resolution he received! I should have stayed with Frontier! Smiley Sad

Cable Expert

Re: Several Issues

To get help, you can contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com) Send a link to this thread and your account details. You can also ask for help in the Broadband Reports Comcast Direct Forum or via Twitter or Facebook.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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