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My selective forwarding is grayed out on the dash board tonight. Also when I dial *63 or *83 it say the service you are trying to use is not available on this line. Any idea to what's going on?
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Sorry about the issues you are having with your call forwarding select.
You can store a maximum of twelve numbers on your list. If you attempt to add more than twelve numbers to the list, you will get an error message.
The SmartZone Communications Center/Xfinity connect may be used as an easy means of viewing a list of all of the telephone numbers that are currently forwarded.
If you have less than 12 numbers stored and you are still getting this error please let me know so that we can investigate this issue further.
Hey Keisha- I only have 2 numbers stored. The issue must be on the Comcast side. I just checked and it's still not working. Call screening looks fine but selective forwarding is grayed out on the dash board and will not also work from the phone. It says feature not available on the line. Thanks for your help.
In the meantime I opened a ticket for you to get this resolved incase you get home and it's still giving you problems. Someone will be in contact with you soon. I apologize for the inconvenience.
The ticket I opened is still being worked on. With it being the weekend you should be getting a response back during business hours. Please keep me informed if you do not hear anything back by Tuesday.
I am glad to know that your issue was resolved. If you need anything else please let us know. Im marking this as resolved.
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