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Security Pin issue

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Security Pin issue

The site insists that I have a security pin to set up the voice service. I either end up in a loop between signing into the site and going to support, or I get a message that says to request the pin from the top of the account page but there's no such option on my page. Either way I can't get a pin to set up and I also can no longer find my phone number. I've been trying to resolve installation issues over 3 months.

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Re: Security Pin issue


rstsummers wrote:

The site insists that I have a security pin to set up the voice service. I either end up in a loop between signing into the site and going to support, or I get a message that says to request the pin from the top of the account page but there's no such option on my page. Either way I can't get a pin to set up and I also can no longer find my phone number. I've been trying to resolve installation issues over 3 months.


Have you tried this:  http://customer.xfinity.com/help-and-support/phone/resend-your-security-pin-via-my-account/

And this:  http://customer.xfinity.com/help-and-support/phone/change-your-security-pin/

 

 




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