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Scam call in the middle of the night?

New Poster

Scam call in the middle of the night?

I received a call (caller ID indicated "Unknown Caller) in he middle of the night telling me to keep my phone off the hook so Comcast could fix a problem.  While this seemed strange to me, in my half-asleep state, I did so.  The cordless phone died, and I was awoken a couple hours later with the phone  in another room ringing off the hook.  The operator told me I had to keep the phone off the hook and to keep the phone by my bed so I could make sure it stayed off the hook, 

 

This morning my daughter's new iPod touch would not work.

 

Is this really Comcast?  If so, this is not my idea of good customer service!  If not, how can I prevent this scam?  Is there a connection between this call and the issue with the iPod?

Cable Expert

Re: Scam call in the middle of the night?

I've reported your post to our Administrator on the forum for the quickest response.

 

He or someone from the team will be contacting you, but it sounds like a phoney deal to me.  I've never seen Comcast call without showing their number on the CID.

 




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Re: Scam call in the middle of the night?




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New Poster

Re: Scam call in the middle of the night?

I received a call (caller ID indicated "Unknown Caller) at 4am telling me to keep my phone off the hook so they could fix a problem with some 399 numbers. I hesitated but then hung up. This is very unsettling. Please do something about it.
Contributor

Re: Scam call in the middle of the night?

I would ..and do block unknown callers .. http://customer.comcast.com/help-and-support/phone/rejecting-anonymous-calls/  .As far as your situation I hope it gets resolved

jim