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SWITCHING FROM VERIZON TO COMCAST

New Poster

SWITCHING FROM VERIZON TO COMCAST

I currently have comcast cable in my home with verizon internet and telephone.  I am getting comcast internet and it comes with a landline; is there anyway I can keep my current home phone number?  Another thing is that I have my alarm system hooked up to my phone as well.  Would that work?  Or will there be issues?

Cable Expert

Re: SWITCHING FROM VERIZON TO COMCAST

You need to tell Comcast to port your number over when you place your order.  Do not cancel Verizon before the number is ported, or you will lose it.

 

The installer will need to rewire the RJ45X jack for the alarm panel to the eMTA from the Verizon ONT.  He needs to be aware of it, and make sure it is tested before the installer leaves the home.




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New Poster

Re: SWITCHING FROM VERIZON TO COMCAST

My order is placed already, and the service tech is coming out tomorrow as well.  If I was to get the port started on Monday (was told it took 4 days) to switch, would the tech have to come back out to rewire?

Cable Expert

Re: SWITCHING FROM VERIZON TO COMCAST

Once the tech comes out, then there will be no need for him to come back to rewire anything.

 

The best thing is if the port goes through fast, then you number will be ported on the day of installation.

 

Make sure your alarm company is notified that you are going to be changing your voice serice.

 

 




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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