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Retrieving home phone messages from cell phone

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Message 1 of 5
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I have not been able to retrieve messages from my Comcast home phone from my cell phone.  I have used the # sign over and over and try to input my password but it will not accept it and completes the recorded message without letting me retrieve messages.   Any ideas?

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Posted by
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Message 2 of 5
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When dial into your home number from the outside, while the message is playing you need to press the star * button then it will prompt you for your voice mail password.

 

From the instructions:

 

 

vmoutside.JPG




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Posted by
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Message 3 of 5
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Thank you for your help.  I did find out that because I was using my own recorded message and not the one from Comcast, it would not work.   The Comcast rep set it to two rings and now it is working fine.

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Message 4 of 5
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I am having the same problem retrieving messages on home phone, using my cell phone.  Jane says the rep set phone to two rings and you needed to use Comcast's prerecorded message...do I understand you correctly?  Why is that necessary in order to pick up msgs. remotely?   Hope you can help me out.  Thanks.  

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Message 5 of 5
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If you have a smart phone, the Xfinity app really makes getting voicemails a breeze.   Just suggesting a possible option.