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Retrieving Voice mail remotely

Regular Visitor

Retrieving Voice mail remotely

Finally set up a pin for voicemail so I can retrieve voicemail remotely.  Instructions on how to do this helped, although it took awhile to finally get to the area where I could set up a pin.  I think part of the confusion is the terminology used,  PASSCODE, PASSWORD and it turned out to be PIN.  I think the instructions need to updated.  Thanks for getting me to the PIN reset.

Problem Solver

Re: Retrieving Voice mail remotely

I can imagine the confusion as sometimes these terms are used interchageably.  If you have telephone service, your account has a PIN which is used for account verification. It has no relationship to  voicemail.  Your voicemail uses a passcode, sometimes referred oi a PIN.  You can set your system to not reqire a passcode when accessin voicemails from home but it will requie a passcode when calling it remotely.  Both PINs are different, although the can both be reset to the same number.