Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




Retrieving Voice mail remotely

Regular Visitor

Retrieving Voice mail remotely

Finally set up a pin for voicemail so I can retrieve voicemail remotely.  Instructions on how to do this helped, although it took awhile to finally get to the area where I could set up a pin.  I think part of the confusion is the terminology used,  PASSCODE, PASSWORD and it turned out to be PIN.  I think the instructions need to updated.  Thanks for getting me to the PIN reset.

Problem Solver

Re: Retrieving Voice mail remotely

I can imagine the confusion as sometimes these terms are used interchageably.  If you have telephone service, your account has a PIN which is used for account verification. It has no relationship to  voicemail.  Your voicemail uses a passcode, sometimes referred oi a PIN.  You can set your system to not reqire a passcode when accessin voicemails from home but it will requie a passcode when calling it remotely.  Both PINs are different, although the can both be reset to the same number.