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Removing the Interrupted Dialtone for Answering Machine Only Customers

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Removing the Interrupted Dialtone for Answering Machine Only Customers

We've always preferred an answering machine to voicemail so we never completed the voicemail setup procedure after having phone service installed.  Soon however, we began receiving an interrupted dialtone when placing calls as if we had unheard messages. Verifying this using the handset would have required setting up the feature, and the voicemail section of the website was unavailable presumably because the service had never been setup. So, I made the mistake of addressing the issue by chatting with a support rep. The individual who answered simply could not understand what the problem was, and kept insisting there was nothing wrong with the service. So, he had me follow generic troubleshooting steps like switching phones and checking cables. After patronizing him for about 15 minutes, I finally hung up and decided to call instead. On the contrary, this person was very pleasant, focused, and efficient. She immediately understood the issue and solved it by deleting the voicemail service from my account on their end. I thanked her and wanted strongly to express my satisfaction, but I unfortunately opted out of the survey offered before the call that would have otherwise followed the call. I sincerely hope the young lady is acknowledged for her excellent service.

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Re: Removing the Interrupted Dialtone for Answering Machine Only Customers


hsabaw wrote:

We've always preferred an answering machine to voicemail so we never completed the voicemail setup procedure after having phone service installed.  Soon however, we began receiving an interrupted dialtone when placing calls as if we had unheard messages. Verifying this using the handset would have required setting up the feature, and the voicemail section of the website was unavailable presumably because the service had never been setup. So, I made the mistake of addressing the issue by chatting with a support rep. The individual who answered simply could not understand what the problem was, and kept insisting there was nothing wrong with the service. So, he had me follow generic troubleshooting steps like switching phones and checking cables. After patronizing him for about 15 minutes, I finally hung up and decided to call instead. On the contrary, this person was very pleasant, focused, and efficient. She immediately understood the issue and solved it by deleting the voicemail service from my account on their end. I thanked her and wanted strongly to express my satisfaction, but I unfortunately opted out of the survey offered before the call that would have otherwise followed the call. I sincerely hope the young lady is acknowledged for her excellent service.


Sometimes, like almost everything else in life, another set of ears to listen and act are always the best option!  So glad you got it fixed!  : )

-=Geek=-




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Re: Removing the Interrupted Dialtone for Answering Machine Only Customers

I opted out of using Voice Mail, preferring calls go to the answering machine. But, still getting charged for VM Services, according to my billing statements. If I'm "frozen" out of VM and can't use any of the features, why should I be paying for it?