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Re: caller id not working on tv

Frequent Visitor

Re: caller id not working on tv

I am having the same problem.  No caller id on TV screen.  Going to interactive tv says that it should be on, but it is not working. Caller id is working on the phone.

Chris

Frequent Visitor

Re: caller id not working on tv

I forgot to say it was working until today.

Frequent Visitor

Re: caller id not working on tv

Was this because it was out during the storm and will take some time to come back?

Thanks for your help.

Chris

Cable Expert

Re: caller id not working on tv

Any erratic or sudden issues with features on a digital box many times can be corrected by a power cycle of the box.

 

Unplug the AC power for 2 mintues, power it up so all the ITV apps reload, and test it in 15 minutes.  Most of the time the features will return.




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Frequent Visitor

Re: caller id not working on tv

Tried that and it is still not working.

Chris

Cable Expert

Re: caller id not working on tv

The Comcast Cares Team has been notified and will look into getting it fixed.

 

Watch this post and your email for updates from the team during the business week.




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Frequent Visitor

Re: caller id not working on tv

Looks like it is working this morning. I don't know if someone did anything or if it just took longer to come back after the dvr was shut down during the snow storm.

Chris

Problem Solver

Re: caller id not working on tv

---

 

Sorry about the issues you experienced with your Caller Id to Tv. Thank you for the update to let us know that it started working properly. Please let us know if you require more assistance.




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Thanks
-Keisha-