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Re: busy signal on phone, can't make calls out

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Re: busy signal on phone, can't make calls out

i have a busy signal cant call out or recieve calls! this happens alot can you please tell me why and fix it!

 

 

Cable Expert

Re: busy signal on phone, can't make calls out

To troubleshoot your CDV service, first press the indented reset button on the back of the eMTA telephony modem.  It is on the back where the cables attach.  You will need a tooth pick or some poker to press it.

 

If a reset doesn't do it, then disconnect the telephone cord on the eMTA's L1/L2 jack and plug in a known good wired phone directly to the L1/L2 jack and test it.  That will determine if it's on Comcast's side or an issue with your inside telephone wiring and equipment.

 

Check that the coax cable on the eMTA is snug on the connector and the wall outlet.




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