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Re: Voicemail Tone Indicates Message Waiting When There Is No Message

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Contributor

Re: Voicemail Tone Indicates Message Waiting When There Is No Message

I just started having the same issue.  I received a voice mail, listened to and deleted it, however I'm still getting the stutter dial-tone and my voice-mail indicator is blinking on my phone.  When I dial in to listen I'm told I don't have any new voicemails.  Can this be cleared?  Thank you.

Accepted Solution

Re: Voicemail Tone Indicates Message Waiting When There Is No Message

Hello richphilly, I have reviewed your account and I've sent the refresh down to your phone service to clear the stutter tone and Message Waiting Indicator on your phone. Please let me know if this has cleared for you?

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Official Employee

Re: Voicemail Tone Indicates Message Waiting When There Is No Message

Hello richphilly, I have reviewed your account and I've sent the refresh down to your phone service to clear the stutter tone and Message Waiting Indicator on your phone. Please let me know if this has cleared for you?




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Contributor

Re: Voicemail Tone Indicates Message Waiting When

Hi Joe, yes, it worked.  Thanks for the quick fix. 

Frequent Visitor

Re: Voicemail Tone Indicates Message Waiting When

Solution:

1. Go Here:  https://pf.connect.comcast.net/OptimusUIPref/voice.html

2. Login

3. Click on "Voice"

4. Click on "Message Wait Indicator"

5. Click on "Refresh"  a couple of times.

Check your phone - the stutter dial tone should be gone.  This is what the message waiting indicator on your phone monitors.