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Re: Voice Mail Unavailable

New Poster

Re: Voice Mail Unavailable

I'm getting the same message: Voice Mail Temporarily Unavailable, when I sign in with my user name and password and access voice, but if I go to preferences and hit voice, I get the message: Sorry, your account doesn't have XFINITY Voice.  I added voice to my account over a month ago and Comcast has been trying to fix it for almost as long.  Tech support keeps calling me and leaving messages that your problem has been fixed, but it hasn't, so I have to call them back and start a new ticket.  I can listen to my voicemail through the phone, but that's it.  If I sign in with my phone number, I get an old voice page that just has numbers and times of calls.  The last two days I've received calls from Comcast asking me if it's fixed, I tell them no, then they say they'll call me back - nothing resolved.

Cable Expert

Re: Voice Mail Unavailable

If your not getting it fixed, then you are welcome to email to we_can_help@cable.comcast.com and this special Corp team will get the right people involved to get your issue fixed.




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