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Re: Setting up new modem

Frequent Visitor

Re: Setting up new modem

 

 

      my Landline phone won't do anything since the workers came by and suposivley improved the TV quality.      my phone hasn't worked at all since, I can't receive a call nor make an outgoing call either.

 

           

 

                   can someone come by to help me with it ?

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Cable Expert

Re: Setting up new modem

Try a power cycle if you haven't already. 

 

Find the reset button on the back of the unit.
Use a pen or any pointed, non-metallic object to press the reset button until you see the lights on the front of the unit go off.
Release the reset button and wait for the unit to cycle up (this may take up to five minutes).

 

Also, I let a Comcast employee from the corporate office know about your issues and have requested that they reach out to you. If you don't hear from anyone soon, let me know.




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