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Re: Phone keeps cutting out

Frequent Visitor

Re: Phone keeps cutting out

I've had this problem for well over a year. The Trouble Shooter they have/had working on our phones (this effects approximately a 2 mile radius in my neighborhood, with everyone having the same problem) said it's a problem with reverberation and interference in the lines. However, it's not our internal wiring, modems or anything else on the customer's side...the problem is in the street and they cannot figure out where the interference is coming from. Comcast is WELL AWARE of the horrible service, they just haven't done a thing to correct it or figure out where the problem actually lies. I have called once a week to complain, and nothing but another bill is what Comcast's answer is....we should collectively force them to compensate the loss of home phone service. It's been over a year Comcast.....c'mon, do something!

Frequent Visitor

Re: Phone keeps cutting out

Please see my post Comcast. Nothing has changed. NOTHING.

Frequent Visitor

Re: Phone keeps cutting out

This is more likely the problem:

 

The network simply gets overloaded periodically (like if a neighbor is downloading a big movie or something) and it can't keep up the speed necessary for voip service. Probably means Comcast just needs to upgrade its equipment in my neighborhood but doesn't want to make the investment... what else is new!

 

I have tried going to pingtest.net to diagnose the problem. When the problem is not occurring PingTest returns a grade of A with 0% packet loss, ping of around 12ms and jitter of 1-2ms. BUT, if I run pingtest when the problem is happening I get a score of F with packet loss above 50%, ping times around 150ms and jitter of around 190ms

Service Expert

Re: Phone keeps cutting out

Redgrasshoper,

 

The Comcast Team available to the Forums has been alerted to your issue. Expect a reply in this thread or via Private Message.



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.




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Frequent Visitor

Re: Phone keeps cutting out

I feel for you. My same problem has been going on after they sent me an upgraded modem that I didn't know they were sending. And that was sometime after the first of the year.  It's amazing how they can raise our rates but don't improve our service😡😡 or fix our problems.