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Re: Phantom voicemail

Contributor

Re: Phantom voicemail

I have been having the same problem for several weeks now.  I've gone through troubleshooting steps, CSRs have tried resetting my voicemail, etc. but to no avail.

 

I would appreciate some assistance.

 

Thanks,

Mike

Official Employee

Re: Phantom voicemail

Hi Mike20878, I can certainly send the Message Waiting Indicator reset signals from our servers to your phone service to attempt to clear this up. But first, you'll need to listen to your unheard voice messages. Please let me know when you have done this so I can assist. 




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Frequent Visitor

Re: Phantom voicemail

Solution:

1. Go Here:  https://pf.connect.comcast.net/OptimusUIPref/voice.html

2. Login

3. Click on "Voice"

4. Click on "Message Wait Indicator"

5. Click on "Refresh"  a couple of times.

Check your phone - the stutter dial tone should be gone.  This is what the message waiting indicator on your phone monitors.

Contributor

Re: Phantom voicemail

My mailbox is clear.

 

However, I tried the other poster's solution and I will need to check when I get home to see if it worked.

 

Thanks.

Contributor

Re: Phantom voicemail

It worked but just reset again the next day, as usual.  

 

ComcastJoeTru, please send another reset.  I've had this done a few times now, to no avail.  What do you need from me to do this?

 

Thanks.

Official Employee

Re: Phantom voicemail

Hi Mike20878. I have sent the refreshes for the stuck Message Waiting Indicator down to your modem/telephone. Please let me know if that clears this up. 




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Contributor

Re: Phantom voicemail


ComcastJoeTru wrote:

Hi Mike20878. I have sent the refreshes for the stuck Message Waiting Indicator down to your modem/telephone. Please let me know if that clears this up. 


Unfortunately, no.  It cleared up that evening but then reset again the next day to show a message indicator.

Contributor

Re: Phantom voicemail

Have there been any updates to this?  It is still ongoing.

 

Thank you.

Contributor

Re: Phantom voicemail

Bump.

Official Employee

Re: Phantom voicemail

Hi Mike. Apologies for the delay. I can reset the voicemail Message Waiting indicator if you would like? At the same time, I am going to suggest we also re-provision the modem which powers the telephone line. The modem will reset. Please let me know when would be a good time for me to do this. 




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