Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,784,735

members

72

online now

1,935,582

discussions

Top

Re: No phone dial tone

New Poster

Re: No phone dial tone

NO DIAL TONE ON PHONE BUT ON PHONE ON FAX  I HEAR TV VOICE

Cable Expert

Re: No phone dial tone

Try plugging in a known good wired phone directly into the L1/L2 jack on the eMTA phone adapter to test if your dial tone works or not.

 

It sounds to me that you have a open circuit on your inside wiring in your home, on one leg on the phone line.  Without a full twisted pair cabling continuitity, a open on one side can pickup local RF pickup, either from the cable system, or a local transmitter.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: No phone dial tone

I GOT IT FIXED  OK..