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Re: Looking for online support

Regular Visitor

Re: Looking for online support

My phone only rings once and immediately goes to voice mail I would like it to ring 5 times HELP ! WHAT HAPPENED? JUST STARTED YESTERDAY!

Cable Expert

Re: Looking for online support

Start your troubleshooting by unplugging the phone cord on the eMTA telephony modem.  Then reset the eMTA by pressing the small indented reset button on the panel where the cables attach with a toothpick or some poker. 

 

After the eMTA resets, plug in a known good wired phone directly to the eMTA and give it a test.  That will help determine if it's a inside phone wiring issue, as wet connections / splices and corrorded jacks can seize the line with the ringing voltage.

 

If it does it with just the phone connected directly to the eMTA, then please contact Comcast support.

 

if it doesn't do it with the inside wiring disconnected, then there are issues with your inside wiring and a local low voltage specialist or a Comcast tech would need to come out to troubleshoot and fix any inside wiring issues.




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