Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,785,089

members

62

online now

1,935,861

discussions

Top

Re: Fax line

New Poster

Re: Fax line

I just purchased a fax modem, Trendnet TFM-561U and attached it to my computer by connecting the USB into one of the available ports.  The other end of the modem, with the telephone wire attached I connected to the "ubee" modem from Comcast, using one of the two digital voice phone connections. I was able to send a fax but when someone tries to fax to me, it just rings on their end and then stops as it can't make a connection.  How do I fix it so I can both send and receive faxes via a fax modem through Comcast Digital Voice?