Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,787,835

members

68

online now

1,938,139

discussions

Top

Re: Comcast Mail Servers Hacked..

Frequent Visitor

Re: Comcast Mail Servers Hacked..

Someone initiated call forwarding through Comcast servers and forwarded our home phone number to an unknown cell number for 3 days. The customer service tech that fixed the problem showed no concern when I raised the possibility of a malicious hack, even though Comcast's phone servers had been hacked in the past. The tech said that what I was describing was "impossible." I said to tell that to Target, Home Depot, and the Pentagon.
Official Employee
Moved:

Re: Comcast Mail Servers Hacked..

Official Employee

Re: Comcast Mail Servers Hacked..

Hello 

 

I reviewed your account and it looks like the issue was resolved on 02/15.

 

Are you still experiencing issues with your services? If so, please let me know and I would be happy to help you. Here are a few articles that might helpful for you

 

Email Privacy and Security

http://customer.comcast.com/help-and-support/internet/email-privacy-and-security/

Protect Yourself from Common Phone Scams

http://customer.comcast.com/help-and-support/phone/protect-yourself-phone-scams/

 

Thank You!!!

ComcastGeorge




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon