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Re: Caller ID not working on TV or PC

New Poster

Re: Caller ID not working on TV or PC

Caller  ID not working  on TV

Regular Visitor

Re: Caller ID not working on TV or PC

I have the same problem. I was on chat line with Comcast for almost an hour to try and resolve and it's still not working on TV. Works on the PC though.

Regular Visitor

Re: Caller ID not working on TV or PC

i need help on the caller id

Contributor

Re: Caller ID not working on TV or PC

Add me to the club.  I contacted Comcast and after going through their terrorist security screening process, I finally got to talk to someone.  I had to laugh at one of their questions.  They wanted to know if it does not work on all our televisions.  DUH!  When the phone rings, I answer it.  I do not have time to run to every television to see if caller id was on the screen.  If I did, I would be too tired to answer the phone.

 

Anyway they said it was fixed.....it still does not work.  Oh well.

Frequent Visitor

Re: Caller ID not working on TV or PC

Same thing here

Regular Visitor

Re: Caller ID not working on TV or PC

Ditto. Three nights in a row I've been on a chat discussion, three times they said it was fixed...STILL NOT WORKING !!!

Regular Visitor

Re: Caller ID not working on TV or PC

STILL NOT WORKING !!! VERY FRUSTRASTING !!

Silver Problem Solver

Re: Caller ID not working on TV or PC

Hello,

Please provide more info
For your tv

1. Do you have the comcast triple play

2. Do you have a motorola or pace set top box

3. Does the calller id show on the menu screen itv
4. Have you tried unplugging the box for a couple of minutes and plug it back in.

5. Has comcast sent a signal to the box

6. Have you asked comcast if they have the correct code in your account setup

7. Have it ever  been working.

8. If you have a itv icon and you click on it does it show caller id and watch list if so click on the caller id and see if it is turned on.

9. Are you receiving any error codes if so what.

 

For the pc

1. What error codes if any are you receiving

2. Have you downloaded the software for caller id on the pc.

 

If you can provide more info we might be able to help you out

10.

Regular Visitor

Re: Caller ID not working on TV or PC

Replies in RED below ...

 

Please provide more info
For your tv

1. Do you have the comcast triple play - YES

2. Do you have a motorola or pace set top box - MOTOROLA

3. Does the calller id show on the menu screen itv - YES
4. Have you tried unplugging the box for a couple of minutes and plug it back in. - YES

5. Has comcast sent a signal to the box - YES, I BELIEVE SO

6. Have you asked comcast if they have the correct code in your account setup - NO

7. Have it ever  been working. - NO

8. If you have a itv icon and you click on it does it show caller id and watch list if so click on the caller id and see if it is turned on. - IT IS TURNED ON.

9. Are you receiving any error codes if so what. - NO ERROR CODE

 

For the pc - PC IS WORKING FINE.

1. What error codes if any are you receiving

2. Have you downloaded the software for caller id on the pc.

 

If you can provide more info we might be able to help you out - WHAT ELSE DO YOU WANT TO KNOW???

10.

Frequent Visitor

Re: Caller ID not working on TV or PC

Hello,

Please provide more info
For your tv

1. Do you have the comcast triple play yes

2. Do you have a motorola or pace set top box yes

3. Does the calller id show on the menu screen itv yes
4. Have you tried unplugging the box for a couple of minutes and plug it back in. yes

5. Has comcast sent a signal to the box yes

6. Have you asked comcast if they have the correct code in your account setup yes

7. Have it ever  been working.no

8. If you have a itv icon and you click on it does it show caller id and watch list if so click on the caller id and see if it is turned on. did

9. Are you receiving any error codes if so what. code cid0

 

For the pc    working for pc now

1. What error codes if any are you receiving

2. Have you downloaded the software for caller id on the pc.

 

If you can provide more info we might be able to help you out

10.  

Frequent Visitor

Re: Caller ID not working on TV or PC

started working this am yay!!!!!!

New Poster

Re: Caller ID not working on TV or PC

It is not working for me. on TV I do not have the iTV icon in the menu, I did download the software for PC but no luck, and on the email/voice website I can see the voicemails but when I try to access the call log like the missed calls I get an error message with the reference code SCC-0250

Frequent Visitor

Re: Caller ID not working on TV or PC

if you  do not have the itv option it could be the box is unable to recieve the servise.

Contributor

Re: Caller ID not working on TV or PC

Nope, I have the Icon [ITV] and it still does not work.  Even though, Comcast said it was fixed, "twice".  I guess fixed to Comast means "not fixed".   

Frequent Visitor

Re: Caller ID not working on TV or PC

 chances are its fixed on there end . might be something wrong with how its hooked up .... should probably have a tech come by an check the house. they charge a lil but it's worth to have a guy with a lil experience to check it out.....

Contributor

Re: Caller ID not working on TV or PC

How many different ways can the box be hooked up?  The cable comes into the back of the box. 

No rocket science there.

 

Everything else works fine, well except for the "pixelation" every now and then which not only happens to me, but to everyone else on my block.

 

Oh well, thanks anyway.

 

Frequent Visitor

Re: Caller ID not working on TV or PC

 when they came to do mine they said the frequency coming from the pole was good , but when they tested it in the house, it was to high. so he did something , went up the poll and in the basement and replaced a spiller the when it first came in the house. an bam, everything worked great. worth a try