Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,788,499

members

69

online now

1,938,617

discussions

Top

Re: Call forwardinh

New Poster

Re: Call forwardinh

I have Infinity Internet but AT&T telephone.  My brother has comcast phone internet and TV.  When I call him from my Iandline telephone I reach his California home answering machine like it was put on forward.

When I call from my cell or any other phone I reach him normally as does everyone else.  Just that one number forwards and he has never requested any selective forwarding.  We can't figure this out.  Please help...  Thanks.

Service Expert

Re: Call forwardinh


cadreams wrote:

I have Infinity Internet but AT&T telephone.  My brother has comcast phone internet and TV.  When I call him from my Iandline telephone I reach his California home answering machine like it was put on forward.

When I call from my cell or any other phone I reach him normally as does everyone else.  Just that one number forwards and he has never requested any selective forwarding.  We can't figure this out.  Please help...  Thanks.


Your brother needs to call into Comcast @ 1-800-266-2278 or 1-800-934-6489 and speak with a CSR to beign his troubleshooting steps with them.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Official Employee

Re: Call forwardinh

Hi cadreams, you could also have your brother send me a private message here and I will look into this further.

 

Thank you

 

You can click on my name (ComcastPhill) and click on “Private Message Me”. 

At the top of each Forum page you will see a small envelope 

This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.

The gray envelope icon will have a number next to it if you have any new messages waiting. 

To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon