Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,786,484

members

42

online now

1,937,074

discussions

Top

Re: Call Screening really don't work?

Valued Contributor

Re: Call Screening really don't work?

The call screen DON'T work when the number on Comcast's caller list has an "1" pre-pended to a phone number.  Somehow Comcast adds a "1" to the caller which makes the caller's number different than the entry for the call screen'ed number.  e.g. 1 (559) 733-7550 is the caller & NOT screen'ed; 559-733-7550 is screen'ed.  What happened & why the HUGE BUG?

 

Also it looks like the webpage for preferences got changed so that only annoymous caller can be marked changed & no longer allows the user to be able to have specific number screen'ed.  There should be a notice that caller screening can only be done using the phone.

 

Will the number is entered via a phone, will it allow the added "1" as an alternate number to screen or will the phone method "automatically" know that it is the same number even if the out-of-area was specified as the caller.

Regular Visitor

Re: Call Screening really don't work?

Does not address my questions.

 

Valued Contributor

Re: Call Screening really don't work?

Replying to my original subject.