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Re: 2 Comcast phone lines but only one line shows on PC/TV caller ID

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Re: 2 Comcast phone lines but only one line shows on PC/TV caller ID


ComcastKeisha wrote:

All,

The information provided by Jay s correct. The Caller ID to Tv is only designed to work for your primary line only.


Can you have your primary and secondary lines switched?

Official Employee

Re: 2 Comcast phone lines but only one line shows on PC/TV caller ID


Rick_N wrote:

ComcastKeisha wrote:

All,

The information provided by Jay s correct. The Caller ID to Tv is only designed to work for your primary line only.


Can you have your primary and secondary lines switched?



Yes. Just have to call in and have them switch the primary with secondary in the computer system.  Once they switch the lines, you would also have to goto your modem and switch the physical lines connected at the back too.

Comcast Nick
Supervisor
Executive Customer Relations




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Re: 2 Comcast phone lines but only one line shows on PC/TV caller ID




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Thanks
-Keisha-