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Porting phone from Comcast to different provider

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Porting phone from Comcast to different provider

Whom do I contact at Comcast to release or unlock my residential phone number for porting to a different provider? The other provider told me that Comcast's system is not allowing my number to be ported. Told me I had to contact Comcast. Thanks.

Service Expert

Re: Porting phone from Comcast to different provid


Lestomurter wrote:

Whom do I contact at Comcast to release or unlock my residential phone number for porting to a different provider? The other provider told me that Comcast's system is not allowing my number to be ported. Told me I had to contact Comcast. Thanks.


Call Comcast @ 1-800-266-2278 or 1-800-934-6489 nd tell the CSR you need your Comcast number released to be ported to your new provider.  The CSR will be able to investigate, talk to you and if needed escalate to Tier 2 support.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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Administrator
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Re: Porting phone from Comcast to different provid

Lestomurter, usually there should not be an issue with a port out as long as the number is active with us. Did they provide any further details of why they were unable to port it, besides that the system was not allowing it? -FC 




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New Poster

Re: Porting phone from Comcast to different provid

All is resolved. The other provider, Verizon, had a problem on its end and solved it. Thanks all.

Administrator
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Re: Porting phone from Comcast to different provid

Awesome, that is good to hear Lestomurter. Glad that it was resolved for you. -FC 




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