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Porting # between 2 Comcast accounts not possible!

Regular Visitor

Porting # between 2 Comcast accounts not possible!

Warning to all. I was told by CR that you can not port one comcast phone number to another comcast account. My mother in law was staying with us, but has moved  and open a comcast account. She wants to port the phone number she had when staying with us. CR said comcast can not port internally. Buyer beware. This will screw up anybody sharing an apartment for sure!

New Poster

Re: Porting # between 2 Comcast accounts not possi

The told me the same thing, but after a pushing a while, they told me that customer service could fix things for me, which they did.  I now have the old number on a new account.

Regular Visitor

Re: Porting # between 2 Comcast accounts not possi

I have spent a week on this. It should not be this hard. I have talked with my Mother in law and we are going to call Vonage next week and see if they can pull the number from comcast. Comcast has problems if they can not port number internally and gain  more customers. Thanks for the reply

Cable Expert

Re: Porting # between 2 Comcast accounts not possi

I have to ask is the new account in the same telephone rate center?  Many times porting issues are impossible because the number is being ported to a new rate center, and Comcast can't do that.  This is not an issue for many VOIP and mobile carriers.




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New Poster

Re: Porting # between 2 Comcast accounts not possi

In my case, the reused number was at the same address as the old number, but it took almost an hour of wrangling to get to a person who was even willing to admit it was possible.
Regular Visitor

Re: Porting # between 2 Comcast accounts not possi

In my case the same rate, city and we are only 10 miles apart.