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Poor outgoing voice quality

New Poster

Poor outgoing voice quality

Other people hear us as if we are speaking under water. We just bought new phones. Same problem. I just went online to order modem upgrades. Hopefully there will be one for the voice as well. Could this have been the problem? The letter indicated our current modems may not be able to receive the full range of speeds.

Silver Problem Solver

Re: Poor outgoing voice quality

thats internet speeds, comcast doubled the speed in some areas but you need a new modem to realize those speeds.  I doubt your phone issue is related.  you probably have a bad wire some place.  Have you had a tech out to troubleshoot this?

New Poster

Re: Poor outgoing voice quality

Thanks. I'll wait until we get the modem and then will see how it works.