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My phone number 302 365 9008 was to be transfer from vonage
Comcast did the porting in of the number
Now they can NOT connect the number to my account
I need my number back
Spoke to phone porting dept, technical support multiple time
Nobody seems to be able to help
Numerous calls got disconnected today ? Intentional by agent?
Transfer from one to another to another to another dept......... No help no body is knowing what to do
Technical support opened ticket NO BENEFIT WHY?
A supervisor Ashley in phone porting department promised to help no call in 4 days
VERY VERY VERY BAD CUSTOMER SERVICE experience
All I want is my phone number back 302 365 9008
PLEASE HELP HELP HELP
Having the same problem...trying to get a number (american voice) that can help...it's been 12 days on the phone now...does anybody have a good comcast number ???
I recently went through the same sort of issue. I wanted my phone number ported from Sprint. I called and was told everything was set, would take a couple days. I waited a couple days, it was not ported. Called back, got at least a half dozen help desk (foreign) people none of which seem to have any idea what they were doing. Finally demanded a supervisor. He told me there was an outage in my are and when the outage was fixed, my phone would magically appear with the new number. Didn't happen. Called again, After 10 days and approximately 15 phone calls, I got a Comcast Rep that seemed to know what she was talking about and she got a three way phone call with me and Sprint and her and we worked out the issue. It now works. All I can say is keep trying no matter how frustrating.
Same issue...After conversation, no copy of transcript, disappeared, and no emaikl, lioke I had never called. I dont think they know what they are doing..Communication was very very bad. I am very unhappy, and still dont have my phone either.
same here also ,they said it didnt match 911 address,thats a lie had the same number and matching address for over ten years, the new number they gave me is for neighboring town which is the wrong 911 porting number.
It was taking weeks to get my number transferred from ATT.
Finally, I went to the Comcast Corporate website and sent emails to the CEO and various VP's about my problem.
The problems was IMMEDIATELY assigned to a local "executive customer service expeditor".
She performed miracles that the basic Comcast service rep could only dream of doing.
In Comcast's defense, ATT wasn't very cooperative about the porting transfer.
I am having the SAME PROBLEM!!!!! And the person that is answering the phone doesn't have a clue what is going on. And they know it's not me because of the different ethnicity that is strongly present.
It's interesting how it is happening so frequently now! Again customer Disservice
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