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Phone service quality has gone downhill

Frequent Visitor

Phone service quality has gone downhill

I have been having more and more problems with hearing people on ALL my phones.  It is the choppy quality that you get with cell phone when in a bad area.  I am getting frustrated, catching only a few words out of someone's sentence.  I run a business out of my home so I can't have this happening.  I can't keep saying "excuse me?"

New Poster

Re: Phone service quality has gone downhill

I am having the same issues.  On a 1 hour conference call, I will have one to three periods of a few minutes where I only get snatches of what is being said.  I have trid using a phone plugged directly into the modem and still have the problem.  Because it is intermitent, it is difficult to issolate exactly what might be causing the problem.+

Frequent Visitor

Re: Phone service quality has gone downhill

II tried the reset suggestion I saw on here.  Just had a short phone call with no issues.  Waiting for a longer call to see if it helped.  I tried just unplugging the modem in the past but have not pushed the reset before powering off and back on.

 

But I am seeing this is a common problem lately so I would be amazed if that was the fix.

Frequent Visitor

Re: Phone service quality has gone downhill

First call of the morning.  30 seconds into the call- choppy.  Not surprised.  This is obviously a problem Comcast is aware of and should fix.

Service Expert

Re: Phone service quality has gone downhill


Anon58924 wrote:

First call of the morning.  30 seconds into the call- choppy.  Not surprised.  This is obviously a problem Comcast is aware of and should fix.


 

Comcast will only be aware of the issue if you contact them and provide details.  You can call them using 1-800-COMCAST or 1-800-XFINITY.  You can also use online chat by using this link:  https://www.comcastsupport.com/ChatEntry/Protected.aspx



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Administrator
Administrator

Re: Phone service quality has gone downhill

Phone quality issues often times tends to be related to a signal issue or wiring problems. If you have checked the connections on the modem and phone then we more than likely will need to have a tech out to look into this for you. -FC 




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Frequent Visitor

Re: Phone service quality has gone downhill

Since I have a Comcast reply.....

 

I wanted to try plugging a phone directly into the modem and seeing how that works but Line 2 on my modem is dead.  Isn't that my additional line to use?  If I plug one phone into my modem Line 1, I will be unable to use all the other phones in my house.

Service Expert

Re: Phone service quality has gone downhill


Anon58924 wrote:

Since I have a Comcast reply.....

 

I wanted to try plugging a phone directly into the modem and seeing how that works but Line 2 on my modem is dead.  Isn't that my additional line to use?  If I plug one phone into my modem Line 1, I will be unable to use all the other phones in my house.


 

Line 2 is only activated if you are subscribing to an additional residential phone line.  By plugging a phone directly into the modem's Line 1, you are seeing if the modem/service is having issues or if the issues are occurring due to in-home wiring.



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.




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