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Phone service not working

New Poster

Phone service not working

My phone is out and does not work.  Any suggestions?

Silver Problem Solver

Re: Phone service not working

Hello,

Try calling 1-800 comcast and ask them.

New Poster

Re: Phone service not working

I would if I had another phone.  This is the only one I have.  I call and hear the numbers when I push the buttons but no dial tone.  The phone was ok until after I spoke with Comcast yesterday and they did some changes remotely.

Silver Problem Solver

Re: Phone service not working

Hello,

Try a reset.

New Poster

Re: Phone service not working

I'm not sure how to do a reset.  There are no buttons to hold down and I've tried disconnecting (Power, cable, & telephone) and then reconnecting and it does not seem to help.

New Poster

Re: Phone service not working

I found the reset and reset it (Held pen in hole for 5 seconds, lights went out on modem and then came back on) and waited for over 5 minutes.  No difference.

New Poster

Re: Phone service not working

I had problems with Comcast for three months.  No service--spotty service-- Each time their tech made it within the time allotment.

 

However, NOTHING changed for 3 months.  There were probably 14 techs out here in that 3 month period. The internet was the same :  Sometimes  there and Sometimes Not.

 

The only thing that stayed consistent was the billing.  Thank God something was reliable.

 

Dave

 

PS-- There is no customer service

New Poster

Re: Phone service not working

I hope COMCAST gets my phone service working and not mess my internet up. That took them long enough to fix it the first time. Iam on second modem.

New Poster

Re: Phone service not working

I would call "customer service" about my phone service not working but, my phone service is NOT WORKING!!!