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Phone service not working

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Phone service not working

All 4 phones in our house went dead after a bad thunderstorm with severe lightning yesterday. Am I the only one in Pottstown, PA 19464. having this problem? Cable TV and internet are working.

 

 I checked the junction box; no dial tone there either. Unplugged everything and plugged it back in. Reset the modem. Nothing worked.

Connection Expert

Re: Phone service not working

Did you plug a wiired phone directly into the bback of the EMTA modem on the L1 jack?

Are the lights lit on the Modem?  If so Which lights are Lit and which are blinking and which are blinking.

If you could supply the Modem Model Number that would be helpful.

Also if you could supply the labels for the lights as your report their status that would be good. 




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Regular Visitor

Re: Phone service not working

Arris mocdel TM502G  battery and telephone 1 not lit, telephone 2 blinking, others lit . SDubay